Buy Event Tickets at LOKET with Ticket Buyer Protection!

In this era of self-reward with concerts, uncertainty can sometimes disrupt our well-laid plans, such as sudden health problems or unexpected events on the day of the event. This situation can make us miss the moment we have been waiting for!

This is where you need Ticket Buyer Protection which can provide protection against uncertainty arising from the various factors above.

In this blog, we will explain several questions regarding Ticket Buyer Protection, ticket buyer protection provided by PT Great Eastern General Insurance Indonesia (insurer) and PT Pialang Asuransi Provis Mitra Sinergi (insurance broker).

What is Ticket Buyer Protection?

Ticket Buyer Protection is a product of insurance that provides financial protection against the risk of an accident that causes bodily injury, permanent disability, or death. This insurance also provides additional coverage for personal belongings protection, event cancellation and fire compensation for residential homes.

This product is registered with the Otoritas Jasa Keuangan (OJK) under the name Personal Accident Insurance.

What are the benefits I get if I buy a Ticket Buyer Protection?

Some of the risks covered by Ticket Buyer Protection are:

• Death due to an accident or Permanent disability due to an accident
• Medical expenses due to accidents.
• Damage to personal belongings, including burglary theft while inside the event area. Example: the bag is torn. Exceptions to pick pockets and mysteriously disappear or leave items unattended.
• Event Cancellation cancelled by the Event Organizer
• Event Cancellation due to Insured Hospitalized for at least 2 (two) days
• Fire Compensation for Residential Houses.

Complete benefit information can be seen here.

How does Ticket Buyer Protection work?

When you purchase Ticket Buyer Protection, you pay a small premium as compensation for protection against certain risks.

If you are unable to attend the event or experience things such as covered reasons, you can submit a claim to the insurance provider. Once approved, you will receive a refund for the ticket cost*.

*according to terms and conditions

How long is the insurance coverage period?

The policy period is as stated in the Policy Overview.

• Start of coverage period: 7 (seven) days before the event day
• End of coverage period: Event D-Day 

Not including: Personal item damage guarantee (only valid on the day of the Event)

Are there further terms and conditions for Ticket Buyer Protection?

You can find some frequently asked questions here, check the complete guarantee here.

How to buy Ticket Buyer Protection?

You can purchase Ticket Buyer Protection for certain events on the Loket.com event purchase page.

What if I have Ticket Buyer Protection for a rescheduled or canceled event?

If the event is canceled by the event organizer, then you are entitled to the reimbursement: the nominal ticket that is not refunded by the Event Organizer with a maximum of 10% of the ticket price purchased, a maximum of IDR 1,000,000,-.

If the event cancellation is due to the insured being hospitalized for at least 2 (two) days, then you are entitled to a full reimbursement of the total payment for the tickets purchased, a maximum of IDR 10,000,000.

Who has the right to claim Ticket Buyer Protection if there is more than 1 buyer?

Purchase of insurance products more than 1 (one) can be represented or on behalf of the 1 (one) person;

1. In the event of an event ticket cancellation, any ticket cancellation can still be submitted for insurance claims, but
2. In the case of personal accident or other related benefits, it can only be submitted for the name listed on the insurance policy certificate that has filled in personal data in accordance with KTP/KITAS/KITAP/Passport No.

Bagaimana cara mengklaim Proteksi Pembeli Tiket?

The following is the claim procedure for Loket.com Customer if they want to file a claim:

1. Reporting a claim by visiting the portal: https://claim-loket.polismall.id/;
2. Claim reporting is carried out no later than 7 (seven) calendar days from the date of the loss event;
3. Complete the claim form and all required documents a maximum of 60 (sixty) calendar days from the date of the loss
4. Claims for all benefits can only be submitted once during the insurance period
5. Claims are made digitally by sending softcopies of forms and claim documents through the portal https://claim-loket.polismall.id/;
6. After the claim documents are complete, PT. Great Eastern General Insurance Indonesia will conduct a claim analysis within a maximum of 5 (five) working days
7. Payment of claims no later than 7 (seven) working days since the claim is approved by PT. Great Eastern General Insurance Indonesia

What happens if claim reporting and claim documents collecting exceeds the specified time limit?

If claim reporting exceeds the specified time, namely 7 calendar days and claim documents collecting 60 calendar days from the time the claim report is received, then the claim cannot be processed because the claim has expired.

What documents do I need to make a claim?

You are required to submit supporting documents for the claim in the form of softcopies of the following documents:

Required Documents

1. A completed electronic claim form along with the chronology of events on the portal;
2. Event Tickets
3. Proof of booking and payment of tickets
4. Personal data of the Insured
5. ID card for Indonesian citizens
6. Passport/KITAS/KITAPfor Foreigners

Additional Documents

Personal Accident:

1. In the event of the death of the Insured:
   • Death Certificate or Certificate of the results of the examination of the body (Visum et Repertum).
   • Photocopy of the death certificate from the Village Head or the local police.
2. In the event that the Insured is lost:
   • A certificate of accident and termination of search from the authorities
   • A statement from the heirs will return the compensation if the Insured is found alive.
3. In the event that the Insured has a permanent disability
   • Certificate of examination (Visum) from the Doctor who performs the treatment or treatment.
4. Medical Expenses due to Accident:
   • Original receipts from doctors, hospitals, laboratories, pharmacies, in the event that the Suspended Person undergoes treatment or treatment.
   • Doctor's diagnosis record or original medical report
5. If the receipt and the doctor's diagnosis record or original medical report are used to obtain reimbursement from compulsory insurance, the Insured must submit a photocopy of the receipt that has been legalized by the compulsory insurance company.
6. Other documents that are relevant, appropriate and appropriate to be requested by the Insurer in connection with the settlement of the claim.

In the event of Damage or Loss of personal belongings

1. Proof of damage or photographs (in case of theft by violence or damage)
2. Local police report letter (for loss)
3. Estimated Repair Costs (damage only)
4. Proof of ownership of goods (invoice or purchase receipt)

Cancellation of Booking by the Event Organizer:

1. Proof of return document from Loket.com in connection with cancellation
2. Statement letter from the Loket.com explaining the reason for the ticket cancellation

Cancellation of Booking by the Insured:

1. Doctor's diagnosis records or original medical reports including information on the length of inpatient treatment

Fire Compensation for Residential Homes:

1. If the residential address is not the same as the ID card, it needs to be proven with a temporary residence certificate from the local RT/RW or the Kelurahan;
2. A local police report describing the incident;
3. List of burned/damaged items along with their types and specifications

How do I get complete policy information?

Further information can be found at this link.

I have questions about the Ticket Buyer Protection guarantee, where can I get further information?

For further information, please contact:

PT Pialang Asuransi Provis Mitra Sinergi

Dipo Business Center, Rukan B02

Jl. Gatot Subroto Kav. 50 – 52, Jakarta Pusat – 10250 

0851 7988 5631

The explanation above refers to the Terms and Conditions of PT Great Eastern General Insurance Indonesia provided by PT Pialang Asuransi Provis Mitra Sinergi (PROVIS), and may change at any time. For further information, please visit the PROVIS website.

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Now you can buy event tickets at LOKET with more peace of mind! Buy event tickets at LOKET using Ticket Buyer Protection.